Shipping policy

SHIPPING POLICY

Last updated: September 12, 2026

Thank you for shopping with Urban Glow. This Shipping Policy explains how orders placed through urbanglowco.co are processed and delivered.

ORDER PROCESSING

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or US public holidays will begin processing on the next business day. Processing times may be extended during promotional periods, holidays or periods of unusually high demand.

SHIPPING DESTINATIONS

We currently ship to eligible residential and business addresses within the United States.

Certain remote locations, PO boxes, military addresses or restricted delivery locations might not be supported by every carrier. If we are unable to deliver to the address provided, we will contact you using the email address submitted with your order.

SHIPPING COST

Standard tracked shipping is free on eligible orders within the United States unless a different shipping charge is clearly displayed at checkout before payment.

ESTIMATED DELIVERY TIME

Orders typically arrive within 6–10 business days after processing.

Delivery estimates are not guarantees. Delivery can occasionally be affected by carrier operations, severe weather, public holidays, address issues, regional restrictions or other circumstances outside our reasonable control.

ORDER TRACKING

When tracking is available, a shipping confirmation email containing tracking information will be sent after your order has shipped.

Tracking information may take up to 48 hours to update after the carrier receives the parcel.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at llcurbanglow@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

We are not responsible for delays, failed deliveries or additional costs caused by an incomplete or incorrect address submitted by the customer.

DELIVERY ISSUES

If tracking shows that your order has been delivered but you cannot locate it, please:

• Check around the delivery location
• Ask other household members or neighbours
• Contact the carrier using the tracking number
• Allow one additional business day, as some carriers mark parcels as delivered shortly before final delivery

If the parcel is still missing, contact us at llcurbanglow@gmail.com with your order number and tracking information so we can review the situation.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery at llcurbanglow@gmail.com.

Include your order number and clear photographs or video showing the product, packaging and shipping label. We will review the issue and provide appropriate next steps.

RETURNED OR UNDELIVERABLE PACKAGES

If a package is returned because of an incorrect address, failed delivery attempt, refusal or failure to collect the parcel, additional shipping charges may apply before it can be sent again.

For questions about shipping, delivery or tracking, contact:

Urban Glow
Email: llcurbanglow@gmail.com
Website: urbanglowco.co